Is it safe to order online?
We utilise industry standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our website cannot be read. In the event someone else intercepts it. This technology includes the following features:
Authentication – this assures your browser that your data is being sent to the correct computer server.
Encryption – this encodes the data, so that it cannot be read by anyone other than the secure server.
Data Integrity – this checks the data being transferred to ensure it has not been altered.
We will send you an email no later than 24 hours after receipt of your order as confirmation. If the goods are not immediately available we will inform you of the expected delivery times in the order confirmation email. All queries and emails will be answered within 48 hours.
We reserve the right to reject orders should they not pass our stringent security checks.
Return / Refund Policy
Unfortunately, we are unable to accept returns of our hair accessories due to hygiene reasons. If you find your order to be faulty at the point of delivery, please do contact us and we will be happy to assist.
Goods are charged at price shown on the product pages on the date the customer places the order and are inclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding. All prices are stated in British Pounds Sterling (£ GBP).
Feedback and Complaints
We always welcome feedback from our customers as it enables us to improve our service. If we should receive a complaint about any part of our service, by phone, fax, e-mail or letter, then it will be dealt with promptly.
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All data is protected using the most advanced methods available. We do not store financial information like credit card numbers or personal information like social security numbers on this site.
This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive mail list messages.
Send us an email by visiting the Contact Us page.
Correct / Update
This site gives users the following options for changing and modifying information previously provided. You can email us by visiting the Contact Us page.
Services and Conditions of Use
As part of our service, we agree to provide you with information and other services that we may decide to offer, subject to the terms of this agreement. Upon notice published through the service, we may modify this agreement at any time. You agree and continue to agree to use our services in a manner consistent with all applicable laws and regulations and in accordance with the terms and conditions set out in the policies and guidelines outlined below. Please note that you will be referred to as ‘customer’ in this agreement.
Rules For Online Conduct
By using the service, you agree that you will not attempt to undermine the integrity of this web site.